{"id":1925,"date":"2025-03-05T00:45:16","date_gmt":"2025-03-04T23:45:16","guid":{"rendered":"https:\/\/agencorsa.pe\/?page_id=1925"},"modified":"2025-03-05T01:16:14","modified_gmt":"2025-03-05T00:16:14","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/agencorsa.pe\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1925\" class=\"elementor elementor-1925\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb0a5bb e-flex e-con-boxed e-con e-parent\" data-id=\"eb0a5bb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-411c668 e-con-full e-flex e-con e-child\" data-id=\"411c668\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d676508 elementor-widget elementor-widget-heading\" data-id=\"d676508\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b490eee e-con-full e-flex e-con e-child\" data-id=\"b490eee\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83d9272 elementor-widget elementor-widget-shortcode\" data-id=\"83d9272\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n        <div class=\"wrapper claim-wong center\">\n            <div class=\"content\">\n        <section class = \"libro-content\"><form id=\"rt_form_libro\" action=\"\" method=\"post\" data-trp-original-action=\"\">\n        <div id=\"responsive-form\" class=\"clearfix\">\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\">Complaining Consumer Identification \n                <b class=\"alert\" style=\"font-size: 10px\">* Required data<\/b><\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Name <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nombres\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Name\" >\n                <\/div>\n                <div class=\"column-half\">First Lastname <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"paterno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"First Lastname\" >\n                <\/div>\n                <div class=\"column-half\">Second Lastname <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"materno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Second Lastname\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Type of documentation <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_doc\" name=\"tipo_doc\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Select of documentation<\/option>\n                        <option value=\"1\">DNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Passport<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Documentation number <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_doc\" value=\"\" size=\"40\" placeholder=\"Documentation number \" class=\"required\" >\n                <\/div>\n                <div class=\"column-half\">Celphone <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"cel\" value=\"\" size=\"40\" placeholder=\"Documentation number\" class=\"required\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Department <b class=\"alert\">*<\/b>\n                    <select id=\"dep\" name=\"dep\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Select of department<\/option><option value=\"1\">AMAZONAS<\/option><option value=\"2\">ANCASH<\/option><option value=\"3\">APURIMAC<\/option><option value=\"4\">AREQUIPA<\/option><option value=\"5\">AYACUCHO<\/option><option value=\"6\">CAJAMARCA<\/option><option value=\"7\">CALLAO<\/option><option value=\"8\">CUSCO<\/option><option value=\"9\">HUANCAVELICA<\/option><option value=\"10\">HUANUCO<\/option><option value=\"11\">ICA<\/option><option value=\"12\">JUNIN<\/option><option value=\"13\">LA LIBERTAD<\/option><option value=\"14\">LAMBAYEQUE<\/option><option value=\"15\">LIMA<\/option><option value=\"16\">LORETO<\/option><option value=\"17\">MADRE DE DIOS<\/option><option value=\"18\">MOQUEGUA<\/option><option value=\"19\">PASCO<\/option><option value=\"20\">PIURA<\/option><option value=\"21\">PUNO<\/option><option value=\"22\">SAN MARTIN<\/option><option value=\"23\">TACNA<\/option><option value=\"24\">TUMBES<\/option><option value=\"25\">UCAYALI<\/option> <\/select>\n                <\/div>\n                <div class=\"column-half\">Province <b class=\"alert\">*<\/b>\n                    <select id=\"prov\" name=\"prov\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Select of province<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\"> District <b class=\"alert\">*<\/b>\n                    <select id=\"dist\" name=\"dist\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Select of district<\/option>\n                    <\/select>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Address <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"direccion\" value=\"\" size=\"40\" placeholder=\"Address\" class=\"required\" >\n                <\/div>\n                 <div class=\"column-half\">Reference\n                    <input type=\"text\" name=\"referencia\" value=\"\" size=\"40\" id=\"referencia\" placeholder=\"Reference\" >\n                <\/div>\n                 <div class=\"column-half\">Email <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"correo\" value=\"\" size=\"40\" placeholder=\"Email\"  class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"> Are you a minor?\n                <\/div>\n                <div class=\"column-half\">Yes\n                    <input type=\"radio\" id=\"si\" class=\"edad\" name=\"flag_menor\"  value=\"1\">\n                <\/div>\n                <div class=\"column-half\">No\n                    <input type=\"radio\" id=\"no\" class=\"edad\" name=\"flag_menor\" value=\"0\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"title_tutor\" style=\"display: none;\" >\n                <div class=\"column-full\" style=\"text-align: center;\"><h2 class=\"title\">Father \/ Mother \/ Tutor<\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"datos_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Name \n                    <input type=\"text\" name=\"nombre_tutor\" value=\"\" size=\"40\" placeholder=\"Name \" >\n                <\/div>\n                <div class=\"column-two\">Email \n                    <input type=\"text\" name=\"correo_tutor\" value=\"\" size=\"40\" placeholder=\"Email \" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"doc_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Type of documentation \n                    <select id=\"tipo_doc_tutor\" name=\"tipo_doc_tutor\" tabindex=\"-1\" aria-hidden=\"true\" >\n                        <option value=\"\">Select of documetation<\/option>\n                        <option value=\"1\">DNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Passport<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-two\">Number of document \n                    <input type=\"text\" name=\"nro_doc_tutor\" value=\"\" size=\"40\" placeholder=\"Number of document\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\"> Detail of the Claim and Consumer Order <b class=\"alert\" style=\"font-size: 9px\">* Required data <\/b><\/h2><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Claim Type <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_reclamo\" name=\"tipo_reclamo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Claim Type<\/option>\n                        <option value=\"1\">Claim (1)<\/option>\n                        <option value=\"2\">Complain(2)<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Type of consumption <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_consumo\" name=\"tipo_consumo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Type of consumption<\/option>\n                        <option value=\"1\">Product<\/option>\n                        <option value=\"2\">Service<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Order No. <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_pedido\" value=\"\" size=\"40\" placeholder=\"N\u00ba Pedido\" class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Claim \/ complaint date\n                    <input type=\"text\" name=\"fch_reclamo\" value=\"25\/05\/2026\" size=\"40\" readonly>\n                <\/div>\n                <div class=\"column-half\">Provider\n                    <input type=\"text\" name=\"proveedor\" value=\"\" size=\"40\" placeholder=\"Provider\" >\n                <\/div>\n                <div class=\"column-half\">Reclaimed amount (S\/.) \n                    <input type=\"text\" name=\"monto_reclamado\" value=\"\" size=\"40\" placeholder=\"Reclaimed amount\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Description of the product or service <b class=\"alert\">*<\/b>\n                    <textarea name=\"descripcion\" class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Date of purchase\n                    <input type=\"date\" name=\"fch_compra\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Date of Consumption\n                    <input type=\"date\" name=\"fch_consumo\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Expiration date\n                    <input type=\"date\" name=\"fch_vencimiento\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                   Detail of the Claim \/ Complaint, as indicated by the client: <b class=\"alert\">*<\/b>\n                    <textarea name=\"detalle_reclamo\" class=\"required\" ><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Client order: <b class=\"alert\">*<\/b>\n                    <textarea name=\"pedido_cliente\"  class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"\">\n                   <b class=\"alert\">(1)<\/b>  <strong style=\"color:#333333\">Claim:<strong><i style=\"color:#7d7d7d\"> Disagreement related to products and \/ or services.<\/i><br>\n                   <b class=\"alert\">(2)<\/b>  <strong style=\"color:#333333\">Complain:<strong><i style=\"color:#7d7d7d\">Disagreement not related to products and \/ or services; or, discomfort or dissatisfaction with the attention to the public. <\/i><br>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-two\">\n                <input type=\"checkbox\" name=\"acepto\" value=\"1\">\n                    I declare that I am the owner of the service and I accept the content of this form by stating under an Affidavit the veracity of the facts described.\n                <\/div>\n                <div class=\"column-two\" style=\"font-size:10px\">\n                <b class=\"alert\">*<\/b> The formulation of the claim does not preclude resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi. <br>\n                <b class=\"alert\">*<\/b> The provider must respond to the claim within a period of no more than fifteen (15) calendar days, being able to extend the period up to fifteen days.<br>\n                <b class=\"alert\">*<\/b> By signing this document, the client authorizes to be contacted after the claim has been dealt with in order to evaluate the quality and satisfaction with the claims service process. \n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\">\n                    <input type=\"checkbox\" name=\"politica\" value=\"1\">\n                    <a href=\"https:\/\/agencorsa.pe\/en\/contacto\/\" target=\"_black\">I have read and accept the Privacy and Security Policy and the Cookies Policy.<\/a>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    <input type=\"submit\" id=\"guardar_libro_reclamacion\" name=\"guardar_libro_reclamacion\" value=\"Send\">\n                <\/div>\n            <\/div>\n        <\/div>\n    <input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/section><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b01e3c e-con-full e-flex e-con e-child\" data-id=\"9b01e3c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdd3a6b elementor-widget elementor-widget-heading\" data-id=\"bdd3a6b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Calle Pirandello 488, San Borja<br>\nagencorsa@agencorsa.pe<br>\n+51 999 782 727<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79cd9eaf e-flex e-con-boxed e-con e-parent\" data-id=\"79cd9eaf\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-22a69107 e-con-full e-flex e-con e-child\" data-id=\"22a69107\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-606a476f elementor-widget elementor-widget-image\" data-id=\"606a476f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"541\" height=\"101\" src=\"https:\/\/agencorsa.pe\/wp-content\/uploads\/2024\/06\/logo-blanco-agencorsa.png\" class=\"attachment-large size-large wp-image-726\" alt=\"\" srcset=\"https:\/\/agencorsa.pe\/wp-content\/uploads\/2024\/06\/logo-blanco-agencorsa.png 541w, https:\/\/agencorsa.pe\/wp-content\/uploads\/2024\/06\/logo-blanco-agencorsa-300x56.png 300w, https:\/\/agencorsa.pe\/wp-content\/uploads\/2024\/06\/logo-blanco-agencorsa-230x43.png 230w, https:\/\/agencorsa.pe\/wp-content\/uploads\/2024\/06\/logo-blanco-agencorsa-350x65.png 350w, https:\/\/agencorsa.pe\/wp-content\/uploads\/2024\/06\/logo-blanco-agencorsa-480x90.png 480w\" sizes=\"(max-width: 541px) 100vw, 541px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50b9e672 e-con-full fmenu e-flex e-con e-child\" data-id=\"50b9e672\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7e184ecd e-con-full fmenu e-flex e-con e-child\" data-id=\"7e184ecd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17137f22 elementor-widget elementor-widget-text-editor\" data-id=\"17137f22\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/en\/\">INICIO<\/a> | <a href=\"\/en\/nosotros\/\">NOSOTROS<\/a> | <a href=\"\/en\/servicios\/\">SERVICIOS<\/a> | <a href=\"\/en\/info-logistica\/\">INFO LOGISTICA<\/a> | <a href=\"https:\/\/www.circuitstechnology.com\/CE\/wp-login\">TRACKING<\/a> | <a href=\"\/en\/contacto\/\">CONTACTO<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71a3da94 e-con-full e-flex e-con e-child\" data-id=\"71a3da94\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-28e0a61b e-con-full e-flex e-con e-child\" data-id=\"28e0a61b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51138c9d elementor-widget elementor-widget-text-editor\" data-id=\"51138c9d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>+51 999 782 727<br \/>agencorsa@agencorsa.pe<br \/>Calle Pirandello 488, San Borja<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62d547b elementor-widget__width-initial elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"62d547b\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"620\" height=\"280\" src=\"https:\/\/agencorsa.pe\/wp-content\/uploads\/2025\/03\/libro-de-reclamaciones-2020-1.png\" class=\"attachment-full size-full wp-image-1953\" alt=\"\" srcset=\"https:\/\/agencorsa.pe\/wp-content\/uploads\/2025\/03\/libro-de-reclamaciones-2020-1.png 620w, https:\/\/agencorsa.pe\/wp-content\/uploads\/2025\/03\/libro-de-reclamaciones-2020-1-300x135.png 300w, https:\/\/agencorsa.pe\/wp-content\/uploads\/2025\/03\/libro-de-reclamaciones-2020-1-18x8.png 18w, https:\/\/agencorsa.pe\/wp-content\/uploads\/2025\/03\/libro-de-reclamaciones-2020-1-230x104.png 230w, https:\/\/agencorsa.pe\/wp-content\/uploads\/2025\/03\/libro-de-reclamaciones-2020-1-350x158.png 350w, https:\/\/agencorsa.pe\/wp-content\/uploads\/2025\/03\/libro-de-reclamaciones-2020-1-480x217.png 480w\" sizes=\"(max-width: 620px) 100vw, 620px\" \/><\/figure><div class=\"elementor-image-box-content\"><h5 class=\"elementor-image-box-title\">Libro de Reclamaciones<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5181c678 e-con-full e-flex e-con e-child\" data-id=\"5181c678\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c58e76f elementor-shape-square elementor-grid-1 e-grid-align-right elementor-widget elementor-widget-social-icons\" data-id=\"2c58e76f\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon 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81.201z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones Calle Pirandello 488, San Borja agencorsa@agencorsa.pe +51 999 782 727 INICIO | NOSOTROS | SERVICIOS | INFO LOGISTICA | 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